VendorGuru.com White Paper Focuses on Intelligent Call Center Equipment Choices (CRM Today)
VendorGuru.com’s new white paper, entitled “Getting the Most from Your Call Center Investment,” highlights the importance of planning and scalability in call center equipment and provides a case study on Johnson Controls, Inc. (JCI). The case study describes how JCI switched to a new office phone system using voice over Internet protocol (VoIP) and was thereby able to save a considerable amount …
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